Exchange and Return Policy

Exchange Policy

Return & Exchange Policy

We accept a return on the following situations

1. If the items are damaged in delivery or did not meet the specification as per the order. 

2. If the item did not reach on time as agreed 5 - 15 working days.

Note: We clearly mentioned sizes please check before buying

we do not accept returns if you have problem with sizes (POOJA SAMAGRI IS NOT GOOD IF FLIPS FROM HAND TO HAND)

Please Whatsup Us For Fast Support on +91 8095600 400 

Process :

Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.

Upon receiving an acknowledgment from OneSilver, kindly courier the below- mentioned address & send us an email with the tracking details or WhatsApp us on +91 8095600 400 

Please write an email with your order number & reason for exchange to

OneSilver EStore,

  • Customer response: +91 80956 00400
  • Once we receive the goods & verifying the condition, we’ll send you a Discount Coupon Code for the value of the item(s).
  • This Discount Coupon Code can be utilized against any future purchase from our website, either immediately or within 6 months from the date of a credit note.
  • Please email us the credit note ahead of making your future purchase.
NOTE: As per our policies we do not serve CASH REFUNDS for the items purchased & we allow customer to buy other product in the place of dissatisfied returned products
    If Customer still want cash refunds please allow us 3 to 4 weeks of time to process your refund
    Thank you